Our Areas of Expertise
Performance excellence starts with strategic planning and relies on effective execution. Execution depends on clear communication so alignment between management and staff is critical. No framework does this more effectively than Strategy Map. Strategy Map gives agencies a way to clearly present their purpose, unambiguously state their vision and provides the means for communicating that vision in terms of important and relevant actions. These agencies stand head and shoulders above their peers. A strong strategic plan along with a management tool, like the balanced scorecard, mitigates the risk of failure by stacking the odds of success in your favor.
Leadership in government is no less important than in the private sector. Trained leaders with a clear vision and the ability to motivate staff creates an extraordinary opportunity to change the publics’ perception of ineffectiveness. As more is learned about the success of government agencies led by enlightened leaders more jurisdictions are encouraged to step out and explore how the development of leadership skills can impact the entire organization and its ability to serve.
Corporate Values, usually cited as “what an organization stands for”, are often aspirational, abstract and open to interpretation. As nouns without clear definitions, they are not very useful for providing feedback and direction to staff. Behaviors on the other hand, clearly defined and expressed as actions are integral to providing the teaching and coaching that is a natural part of growing people within your agency. These behaviors in the aggregate are your culture and create a sustainable advantage in recruiting and retaining that cannot be hired away. We use the High Performing Culture program, a proprietary eight step process.
Government agencies are asked to do more with less, year after year. Florida in particular is averse to raising taxes to fund the growth in mandates. When leadership fails to deliver the best in people, processes and services; support and confidence in the public square falters. Understanding the synergy of developing an intentional culture aligned with the mission of your agency with a keen awareness of your operating environment is crucial. Strategy, Process Leadership and Culture are the four cornerstones of becoming excellent.
A Balanced Scorecard is the management system used extensively in business, government and nonprofit organizations worldwide to align operational activities to the vision and strategy of the organization, improve internal and external communications, and monitor the organization’s performance against strategic goals. It is a performance measurement framework that gives managers and executives the ability to validate assumptions and make corrections when those assumptions are disproved by the data.
Did you know that 85% of capital improvement projects suffer from missed deadlines, budget overruns and poor communication? What do you suppose the tangible and intangible cost of this is to your agency? Owner’s Representatives are the solution for improving the design and construction process, overseeing and advising an agency lead through complexities of the project. We operate as an advocate and understand the value of mutual success in reducing risk.
If you do not have the experienced personnel on staff we can provide an effective interface between the entire spectrum of service providers and your agency to deliver a project on time and on budget.
We live in an age of transparency requiring more accountability. We believe accountability starts with good risk management practices. Better decisions reduce risk. Better decisions depend on sound data collection and analysis. Data collection and analysis requires tools, skills and understanding. Nothing illustrates this better than the opportunity for improvement in how workers’ compensation claims are handled. We consistently find significant opportunity for material savings in this area alone.
We will provide you with the tools needed to enable your staff to apply these practices and to elevate their game.
A global bio-pharmaceutical company with US operations needed to raise company awareness in the US market, define its corporate reputation, and differentiate itself from the less than favorable reputation of the US pharma industry.